Contact ONBRICK

ONBRICK CUSTOMER CARE

We're Here to Help

Have a question about your order, need help with your display case, or have a custom display idea in mind? Our Brisbane-based team is happy to assist.

How Can We Help?

Including the details below with your enquiry helps us provide a faster, more accurate response.

Order Status & Delivery

Most ONBRICK display cases are made to order, with an estimated production time of 2–5 weeks before dispatch. Shipping time is additional; selected in-stock products may dispatch sooner.

For order updates, please include your order number and the email address used at checkout.

Read our Shipping Policy.

Custom Display Case Enquiries

Looking for a custom size? Please share the following for a quotation:

  • Internal dimensions: Length × Depth × Height (mm)
  • Display item: LEGO set number or item description
  • Preferences: Base colour, background or finish
  • Extras: Cable holes, doors, stands or other modifications

A photo or simple sketch can help clarify your requirements.

Product & Assembly Support

Need help with assembly, damaged acrylic panels or missing components? Please include your order number, a short description and clear photographs where possible.

Visit our Display Case Assembly Guide for step-by-step instructions.

General Enquiries

Have another question about ONBRICK products, display options or your collection? Send us a message using the contact form below, or email our team directly.

service@onbrick.com.au

Contact & Pickup Details

Reach our team online or collect your completed order from our Brisbane workshop.

Get in Touch

Email

service@onbrick.com.au

For order-related enquiries, please include your order number.

Warehouse & Local Pickup

ONBRICK
Unit 33B / 284 Musgrave Road
Coopers Plains, QLD 4108
Australia

Monday–Friday: 9:30 am–3:30 pm
Closed weekends and public holidays.

Before you visit: Please wait until you receive your Ready for Pickup confirmation before collecting an order. For other warehouse visits, contact us in advance to arrange an appointment.

Send Us a Message

Use the contact form below. If you need to send photos and the form doesn't accept attachments, please email them to service@onbrick.com.au.