Shipping Policy

1. Production Lead Time

Made-to-Order Display Cases

Most ONBRICK display cases are individually made to order at our Brisbane workshop. Our current estimated production lead time is 2–5 weeks from order confirmation, before dispatch.

• Production times are estimates and can vary with order volume, product complexity and material availability.
• Custom-sized or specially modified cases may require additional production time.
• During peak periods, including major sales and holidays, production may take longer.
• If we anticipate a significant delay, we will contact you with an update.

Ready-to-Ship Products

Selected products marked In Stock or Ready to Ship do not require the standard made-to-order production period. Orders containing both ready-to-ship and made-to-order items may be dispatched together once all items are ready, unless separate shipping has been arranged.

2. Shipping Rates & Delivery Estimates

We ship throughout Australia and to selected international destinations. Available shipping services and charges are calculated and displayed at checkout based on your order and delivery address.

Domestic Shipping — Australia

*Transit times are indicative, not guaranteed. Actual delivery times depend on location, parcel size, carrier operations and other conditions. Remote locations may take longer.

3. Oversized & Large Display Cases

Some larger display cases exceed standard parcel size restrictions and must be sent through an alternative freight provider, such as TNT/FedEx or another suitable courier.

Oversized shipments may have different transit estimates, tracking arrangements and delivery requirements. Please ensure a suitable street address and accurate contact details are provided for large-parcel deliveries.

4. Dispatch & Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email with tracking details, where tracking is available. Carrier tracking may take some time to appear or update.

Orders are generally dispatched on business days, excluding weekends and Queensland public holidays. Transit times may be affected by public holidays, weather, network disruptions or other delivery conditions.

5. Local Pickup — Brisbane

Local pickup is available from our workshop in Coopers Plains, Brisbane, QLD 4108.

Pickup Hours: Monday–Friday, 9:30 am–3:30 pm (excluding public holidays).

We will email you when your order is ready for collection. Please wait for your ready-for-pickup confirmation before visiting, as made-to-order products are not available for immediate collection.

6. Delivery Addresses & PO Boxes

Please check your delivery address and contact details carefully when placing your order. PO Boxes and Parcel Lockers can only be used when the selected carrier accepts the parcel's size and service type.

Large or oversized orders may require a physical street address. If further information is required, we will contact you before dispatch. If you notice an address error, contact us as soon as possible; changes may not be possible once the parcel is dispatched.

7. Damaged, Missing or Lost Items

We carefully package our acrylic display cases, but issues can occasionally occur during transit. If an item arrives damaged or incomplete, please email service@onbrick.com.au as soon as practical.

To help us resolve the issue quickly, please include, where available:

• Your order number and a brief description of the problem.
• Clear photos of any damaged or missing components.
• Photos of the outer packaging if transit damage is suspected.

Where practical, please keep the packaging and affected parts while we investigate. We will review the issue and arrange an appropriate remedy, which may include replacement components, repair, replacement or refund, in accordance with applicable consumer law. Photos and original packaging help us investigate but are not mandatory conditions for exercising statutory consumer rights.

If tracking indicates a delivery problem or your shipment appears lost, please contact us so we can assist with an investigation and appropriate resolution.

8. International Shipping

We ship to selected international destinations, subject to service availability and shipping restrictions. Available methods and charges are displayed at checkout. International transit times vary depending on destination, customs clearance and local carrier services.

Customs Duties & Import Taxes

International orders may attract customs duties, import taxes and other destination-country charges. Unless expressly included at checkout, these charges are generally payable by the recipient. Customs processing may also cause delays.

9. Delays & Delivery Assistance

We work hard to meet our estimated production and shipping timeframes, but occasional delays can occur. If your order is taking longer than expected, please contact us for an update. Where a significant delay occurs, we will work with you towards an appropriate solution in accordance with applicable consumer law.